Frequently Asked Questions

 

How do I know it’s organic?

We are certified organic by the Soil Association. We are inspected annually and a thorough check is made of all aspects of the farm business from the seed we sow to the way we farm and how we pack our vegetables. The Soil Association certifies to a legal EU requirement for organic production and in many cases their standards exceed the European minimum. This is organic food that you can trust.

 

Am I signed into any contract?

No! We pride ourselves on being as flexible as we can. You can cancel your delivery at any time. If you are going on holiday, you can simply suspend your order for a week or two. We just ask that you make any changes before 11pm on Sunday.

 

How much control do I have over what’s in the box?

Our standard boxes usually consist of some staples like carrots, potatoes and onions, and the remaining items vary weekly and according to the seasons to give you a good variety. You can exclude up to 2 items from your veg box. Similarly, if there are 2 items that you particularly like we will do our best to put them in your box as replacements.

 

Do I have to be in to receive my delivery?

Not at all, in fact most of our customers are not in when we deliver. When you register your details, just tell us where you want the box left or if you do need to make any special arrangements please don’t hesitate to contact us.

 

Do I have to order a standard box to get free delivery?

No. You can create your own box content from our 'Online Shop'. The minimum spend is £18 if you don't have one of our standard veg boxes in your order.

 

Can I add extras to my weekly order?

Of course! You can change or add to your order as much as you like, for example you could have a weekly medium veg box plus extra salad and potatoes, eggs, fruit etc. If you have family or friends staying one week you could upgrade to a large box. 

 

When is the cut off point for any changes to my order?

11pm on Sunday for the following week.

 

Do I have to have a box every week?

No, you can have a fortnightly delivery if that suits you, or simply shop with us when you want to. You can also alternate between weeks, so for example, one week you could have a large box and a fruit bag, and the next week you might just want a small box. This can be set up as a recuring order or once only.

 

What makes you different?

Freshness 

Flavour 

Locally grown food

Wildlife friendy farming

Enhanced biodiversity

 

How do I pay?

Our payment provider is ‘GoCardless’, which operates through a Direct Debit mandate online and makes payments simple and safe. Your account will be debited to the value of your order that week, and only after delivery. You will be notified, by email, in advance of a payment being taken.

 

Can I select a delivery day or time?

We're afraid not, as we operate set delivery rounds based on your postcode. This ensures delivery rounds are efficient and helps to reduce our carbon footprint. Deliveries will always be made on the same day each week and at roughly the same time of day. If it is easier for you we can deliver to your work place, a friend or relative. 

 

Is there a minimum order?

Our minimum order is either one of our small veg boxes or £18.

 

What happens if I get something unfamiliar in my box?

We will try to give you a recipe idea for unusual veg. You can also take a look at the recipe page on our website, where you can search for recipes by ingredient. If you are really stuck, do give us a call, as we are always happy to help.